RMA Service Fee

The RMA Service Fee covers the evaluation, diagnostic testing, and inspection of products purchased from DIYAutoTune. This service applies to products both within and outside of warranty.

Services

Product Evaluation

• Comprehensive inspection of product contents
• Diagnostic testing to identify issues
• Repair evaluation (if necessary)

Shipping

• Domestic Return Shipping: Ground shipping to back to the customer is included in this fee. Expedited shipping options are available for an additional cost.
• International Shipping: Customers outside the U.S. will incur additional shipping costs. While we are not responsible for customs or brokerage fees, we will make efforts to minimize these costs.

Warranty Processing

Under Warranty:

• After product evaluation, if the product is under warranty and requires repair, the RMA Service Fee will be refunded
• Physical damage, abuse, or acts of God are not covered under warranty
• Proof of purchase by the Original Owner from an authorized dealer is required for warranty consideration
• Repairs are warrantied for 90 days or through the end of the product’s original warranty term, whichever is longer

Non-Warranty Repairs:

• If repairs are required for a product no longer under warranty, you will receive a detailed quote for the necessary work. Repairs will only begin after you approve the quote.
• Non-warranty repairs are billed at $75 per hour plus the cost of materials.

Important Notes:

• Save Your Data: Save any configurations, firmware, or tune files before sending your product. Diagnostic testing may involve resetting firmware or settings.
• Unclaimed Products: Products left unclaimed for more than 60 days after evaluation will be discarded.
• RMA Service Fee: The RMA Service Fee applies to the diagnostics of one product. If you are submitting multiple items for diagnostic evaluation, you must purchase the RMA Service Fee for each individual product, unless directed otherwise by your tech representative.

Steps to Submit Your RMA

1. Purchase the RMA Service Fee:

• Complete the required form
• Add this item to your cart
• Submit your order

2. After Your Order is Processed:

• You will receive an email with location to send in your product(s)
• Be sure to include the Order Number with your shipment

3. Prepare Your Shipment:

• Package the product securely to prevent damage during shipping
• Clearly include the Order Number in the package

4. Send Us Your Product:

• The customer is responsible for shipping costs to DIYAutoTune
• Use a shipping method with tracking and insurance to prevent loss or damage
• Ship your product to the address provided in your RMA confirmation email

By following these steps, we ensure a streamlined and efficient RMA process to evaluate, diagnose, and repair your product. If you have any additional questions, please contact our Tech Support team.